Solid State

This Privacy Policy explains how Solid State ("Solid State", "we", "us", or "our") collects, uses, and protects personal information when you visit our website or use our services. Please read it carefully.

1. Who We Are

Solid State operates from the following address: Unit 33 North Tyne Industrial Estate, Benton, United Kingdom, NE12 9SZ.

We provide digital asset management, algorithmic trading services, and educational programmes related to financial markets.

For all data-protection enquiries, you may contact us at: support@solidstate.example

2. Data We Collect

We may collect the following categories of personal data:

We do not collect special categories of sensitive data (health, biometrics, etc.) and we do not knowingly collect data from individuals under 18 years of age.

3. How We Use Your Data

We use the personal data we collect for the following purposes:

• To respond to your enquiries and provide requested services.
• To send you information about our services, courses, and updates (with your consent).
• To analyse and improve our website performance and user experience.
• To fulfil our legal and regulatory obligations.
• To prevent fraud and ensure the security of our digital systems.

We will not use your data for automated decision-making that produces significant legal effects without your explicit consent.

4. Legal Basis for Processing

Under the General Data Protection Regulation (GDPR) and applicable UK/EU data protection law, we process your personal data under one or more of the following legal bases:

• Consent — where you have given clear consent for a specific purpose (e.g., marketing communications).
• Legitimate interests — where we have an overriding legitimate business interest (e.g., website security, analytics), balanced against your rights.
• Legal obligation — where we are required to comply with a legal obligation.

5. Sharing Your Data

We do not sell or rent your personal data to third parties. We may share your data with:

• Service providers acting as data processors (e.g., email delivery services, analytics platforms, hosting providers) who process data only on our written instructions.
• Professional advisors (lawyers, accountants, auditors) under duties of confidentiality.
• Regulatory authorities or law enforcement where we are legally required or permitted to do so.

6. Cookies & Tracking

Our website uses cookies — small text files stored on your device — to:

• Enable essential site functionality (session management).
• Remember your preferences.
• Analyse website traffic and usage patterns (analytics cookies).

You can control and delete cookies via your browser settings. Disabling cookies may affect certain website features. For full details, please see our Cookie Policy.

By continuing to use our website, you consent to our use of essential cookies. Analytics and preference cookies require your explicit opt-in consent.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Our general retention periods are:

• Contact / enquiry records: up to 3 years from last interaction.
• Client records: up to 7 years following the end of the business relationship (for legal and tax compliance).
• Analytics data: up to 26 months (anonymised thereafter).

When data is no longer required, it is securely deleted or anonymised.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right of access — to obtain a copy of the personal data we hold about you.
• Right to rectification — to correct inaccurate or incomplete data.
• Right to erasure — to request deletion of your data ("right to be forgotten") where applicable.
• Right to restrict processing — to request that we limit how we use your data.
• Right to data portability — to receive your data in a structured, machine-readable format.
• Right to object — to object to processing based on legitimate interests or for direct marketing.
• Right to withdraw consent — at any time, without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at support@solidstate.example. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) or your local supervisory authority.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, or unauthorised disclosure. These include:

• Encrypted data transmission (TLS/SSL).
• Access controls and authentication for internal systems.
• Regular security assessments and staff training.

No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security and you provide data at your own risk.

10. Third-Party Links

Our website may contain links to third-party websites (social media, partners). We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party websites you visit.

11. Children

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us immediately so we can delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Significant changes will be notified via a prominent notice on our website or by email where appropriate. We encourage you to review this page periodically.

13. Contact Us

For any questions, requests, or complaints regarding this Privacy Policy or our data-protection practices, please contact us:

• Email: support@solidstate.example
• Post: Solid State, Unit 33 North Tyne Industrial Estate, Benton, United Kingdom, NE12 9SZ

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